Terms & Conditions
Data Privacy
All information submitted on our website is kept on a secure database and is not shared with any other third party. By submitting your details you consent to being contacted by Soy Oi unless specifically deciding to opt out. We will not send you marketing via post and unless requested we will only send you information via email. At any point you are able to contact Soy Oi to opt out of receiving information.
Any information provided for personalised items will not be used for marketing purposes, and will be kept secure for our records only. All of our records are compliant with the GDPR and we regularly check and update our records to ensure data is kept up to date.
Purchases Online
When you make a purchase through our website your data is collected to ensure you receive the goods within the timescale indicated on the product description. Food items purchased cannot be cancelled. You will be liable to pay for the item. Food items are non refundable or returnable. Our letterbox chocolates and gift boxes are eligible for free postage and packaging, however our bespoke and special occasion treats are subject to delivery charge, all sweet treats products with free delivery are sent via Royal Mail 1st class. If you require another method of delivery then please contact us directly and we can sort this out. Our bespoke and special occasion are hand delivered by a member of the Soy Oi team, therefore incurring an additional charge.
Our items in collaboration with The Little Green Pigeon are sent from an external supplier therefore delivery times and terms and conditions may vary. Please click here to find out more. All new customers will be contacted via email when sweet treats are ordered, to confirm whether or not there are any allergens or intolerances we should be aware of. We cannot begin to prepare food for you until this email has been responded to. Therefore, we will endeavour to meet your order within the timescale mentioned but this is subject to your response to our email. All of our sweet treats are prepared in a kitchen that handles nuts, this is detailed on each page of our sweet treats orders. However, we do have a separate work station and separate utensils that we use when preparing food for allergy sufferers. All of out staff are food hygiene trained to a minimum of level 2. If you have any questions or queries about allergens or intolerances then please contact info@soyoi.co.uk or call 07368167848
Patron
Our patron scheme is run through the website www.patreon.com and you are advised to read their terms and conditions before subscribing. Soy Oi is not liable for how patreon.com uses your data, again customers are advised to read this information before entering into a purchase. Once you have completed a purchase, you agree to a monthly transaction leaving your designated bank account and being transferred to Soy Oi. Please note that a small amount of what you pay, goes towards our patreon subscription.
When you sign up to become a patron, you are agreeing to pay a monthly fee indicated on the package you choose. For any package that declares a physical reward in return the following applies; you must pay the patron monthly fee before the reward is sent out. If at any point the fee is not paid then the reward will not be sent. By choosing your selected package you are agreeing to financially support Soy Oi with a monthly contribution until you decide to cancel. You are within your rights to cancel the subscription at anytime by notifying www.patreon.com that you wish for this to be actioned. Soy Oi cannot cancel your subscription. It is your responsibility as a customer to inform Soy Oi of any dietary requirements or allergies via the message section when you purchase your patron package. If you do not then Soy Oi holds no responsibility for what you consume as part of their rewards package. Notifying Soy Oi of allergies or dietary requirements ensures that you receive products that are free from these allergens.
By signing up to become a patron of Soy Oi you agree to being contacted by Soy Oi via email with any news or promotions. You are able to cancel this contact at anytime by contacting Soy Oi directly or clicking the unsubscribe link at the bottom of emails. Soy Oi will never contact you through the post.
10% voucher
As a patron on the £8 level, you will receive a 10% discount voucher to use on any purchases made from our food van. This voucher can only be used by the patron whose name is visible on the voucher code. To be eligible for the discount, you must be a current paying patron on the £8 package. You must be the patron whose name is visible on the voucher. The voucher can be displayed on a phone or printed if you prefer. No tampering or copying of the voucher is permitted. Failure to comply with these terms and conditions may result in your rewards being revoked and your 10% voucher deemed invalid. If rewards are revoked Soy Oi cannot take liability for any further payments taken from www.patreon.com after this time. If your rewards are revoked then you will be notified by email of this change.
Loyalty scheme
Every customer who purchases sweet treats from Soy Oi will automatically be entered into the loyalty scheme. For every 6 orders of sweet treats we will send you a goodie box for FREE!
You can opt out of the scheme if you wish however if you do, no matter how many orders you place you will not be eligible for the free goodies.
Don't worry, by being part of the scheme this doesn't mean you will be subject to a constant stream of emails either. You may receive a monthly newsletter, but you are able to unsubscribe and this will not affect your loyalty scheme if you do so. For every order you place, printed on the enclosed seeded card will tell you how many purchases you have made from us and how many more you need to get your goodie box. You can also email us at info@soyoi.co.uk to find out your purchase history. Free goodies will vary from month to month.
Once you are eligible for a freebie (on your sixth order) we will contact you via email to let you know what your freebie is and it will be dispatched with your eligible order.
Any orders you have made previously will also be counted towards your loyalty scheme. Please note, in order to be eligible for the free box, all orders must be placed in the same name otherwise a new loyalty scheme will be generated if a different order name is used. You are still able to use a different recipient name if sending as s gift, by using the personalisation boxes on the order form. As mentioned under data privacy your submitted data will not be shared with a third party or any other business, it is purely held on a secure network for Soy Oi purposes. By purchasing from Soy Oi you are agreeing to be contacted via email unless you unsubscribe. Allergens and intolerances will be taken into consideration when preparing and sending free products.
Food van purchases
All food served on our van has allergens listed upon request, simply ask a member of our team for more information. All products are completely vegan and therefore no cross contamination can take place. However, items may contain nuts, again speak to a member of our team to discuss allergens and we will try our best to accommodate.
All food produced on the van has a paper trail from purchase so we know exactly where our food comes from. All staff are trained to a minimum level 2 in food hygiene and safety. A risk assessment has been carried out and is reviewed regularly, this is available upon request. We have also carried out a Covid-19 risk assessment this can be accessed here.
Website
Our website provider is Siteground.com and although we do not share data with third parties, each company and website provider has their own terms and conditions in regards to this. Our payment method is implemented through Squarespace.com and again you are advised to read their terms and conditions. Our website is updated regularly and cookies are implemented by Siteground.com you are able to opt out on the bottom of our homepage. If you would like to amend any of your personal details at anytime please contact Lisa at info@soyoi.co.uk
Christmas fayre - traders
By completing our enquiry form you consent for Soy Oi to contact you in regards to their business, unless you unsubscribe. All traders at the event must ONLY sell vegan products, any trader found to be selling anything otherwise may be asked to leave the event. You will be asked to complete a booking form, we cannot secure your booking without this. You will also be asked to provide public liability insurance and a risk assessment. The cost for a stall is £40 and this includes the use of 1 table and 2 chairs. You will be required to pay a minimum £20 deposit to secure your booking, with the remaining balance needing to be paid on or before the 1st September 2021. If we make any alterations to your booking such as venue or date change then you will be entitled to a full refund. However, if you wish to cancel the booking for any reason then we cannot issue a full refund, we will only refund anything over the £20 deposit, that you have paid. Before the event we will contact you with detailed instructions about the day, including table size etc. You must adhere to the guidelines set out by Soy Oi, to ensure a smooth day is had by all. If you have any disability requirements please let us know and we will do our best to accommodate these. The venue is completely wheelchair friendly with baby changing facilities and a disabled toilet. There will be numerous members of Soy Oi staff present on the day and if you have any queries or problems please approach them and they will assist you. We ask all traders to treat the venue with respect and courtesy and please take with them their own rubbish at the end of the day. You will be provided with eco-friendly rubbish bags by Soy Oi. There is car parking at the venue with no charge, and we ask you to be courteous with how you park your cars once you have unloaded. Traders will be given a time slot each to begin unloading, however this may run into someone else's time slot so we ask that you are patient with other traders and work together to ensure we all get along, there is ample room for us all. You will be given an allocated table and this cannot be changed. We ask that you contact Soy Oi to discuss any specific business needs you have prior to the event as we may not be able to accommodate these on the day.
Terms & Conditions continued
By purchasing a product from our website you are entering into a contract to pay for the chosen product. Food items cannot be returned, refunded or exchanged. By completing a purchase of food through our website you agree that you have read the ingredients and allergens list on the website and that you are happy to proceed with purchase. If you have any queries about allergens then we strongly advise you contact Soy Oi to discuss these before purchase, as once it has been made you cannot cancel the transaction Items purchased through Little Green Pigeon are subject to their own terms and conditions.
Any food purchased on our van is non refundable or returnable. By purchasing an item you agree that you are happy to consume the product. Any allergies should be discussed prior to money being exchanged.
Vegan Directory
By applying to be a member of our directory you are consenting to Soy Oi storing your information and any images provided. You agree to a page being created on your behalf detailing the specifics you have provided on the form. Upon completion of the form you will be asked to consent to Soy Oi using your information for the vegan directory purpose. We may also use your images provided to promote your business on social media, and by submitting the application form you consent to us doing so. If at any point you would like your data removed from the directory then you can make this request via email to info@soyoi.co.uk or if you would like to remain on the directory but not have your images used to promote on social media then you can contact us via the same email address. The page for your business is owned by Soy Oi and we reserve the right to remove your business at any moment, we will inform you if this is the case. We do not tolerate explicit or offensive images and text and these will not be published onto our website. By submitting the application form you are also agreeing that your business is vegan and/or offers vegan options to consumers. We do not advertise animal based products and any products found to be containing these will result in the business being removed from the directory.
Competitions
Any competition promoted or run by Soy Oi are not endorsed by any other company or social media domain. Entrants are advised to read the instructions of the competition carefully before they enter. You are allowed to enter a competition multiple times, unless the competition rules state otherwise. Each competition run will have its own terms and conditions that will be listed below. You will be required to provide your personal details to Soy Oi in order to be eligible to win. There are no returns, refunds or cash exchanges available with prizes, however you are able to decline receipt. Soy Oi will use your first name and surname to promote the winners of competitions, if you would not like them to do so please inform a member of the team when you are notified of winning. By entering a competition run by Soy Oi you are agreeing to be contacted in regards to promotional purposes until you unsubscribe.
Hear them roar community project
By submitting work to Soy Oi you are agreeing to give them permission to publish your work. Either on their website, or in their newsletter. You are also consenting to be contacted by Soy Oi in regards to marketing and news. You are able to unsubscribe from this at anytime via the link at the bottom of the emails or by contacting info@soyoi.co.uk
Unsubscribing will not affect your work being published. When you submit work you are agreeing that it is your own and original. We will not accept copies of other people's work and if your work is found to not be your own or original then we will remove it from published pages immediately. You will then be informed via email of the removal of your work. You are responsible in letting us know if your work has previously been published elsewhere. This will not affect publication by Soy Oi but we do need to know where and when it was published so we can credit the publication. If, after publication by Soy Oi, your work becomes published elsewhere then you must make them aware of the publication on our site. You must also make us aware so we can add accreditation to your work. Soy Oi will hold your data on file and are able to publish your work at any chosen time, regardless of how far into the future this may be. At anytime you are able to withdraw your work and to do so you must give us 7 days notice via info@soyoi.co.uk
If any suggested edits are done to your work then consent will be gained from you before publication. Artists are not limited to an amount of submissions however we cannot guarantee that all work will be published. Before work is published then you will be contacted to complete a consent form, failure to complete this will result in your work remaining unpublished. We do also ask for a bio about you, if you do not wish to participate in this then please inform a member of a our team and we will not publish your bio. Any enquiries about your work will initially come through Soy Oi who will then forward requests/messages to the email address provided by you. It is then your responsibility and choice as to whether or not you respond. The person contacting us will be informed that the request has been forwarded after which Soy Oi holds no responsibility in regards to correspondence between you and the enquirer.
Any short stories submitted that exceed 500 words (not including titles) will not be published. You will be informed if this is the case and you will be given the option to re-submit the work meeting the criteria.
Before work is published you will be asked to complete a consent form. Work cannot be published without the completion of this.
Contacting us
If you have any queries you would like to discuss then you can contact us by clicking here
A member of our team will respond to your queries within three to five working days.
Updates
Consumers will not be notified of updates to our terms and conditions, it is the responsibility of you the customer to read through our terms and conditions. By making a payment you are entering into a contract with Soy Oi and are agreeing to our terms and conditions. It is the responsibility of you the customer to read the terms and conditions in full before a purchase is made. If you have any questions or queries before a purchase please speak to Lisa at info@soyoi.co.uk
Soy Oi reserve the right to change the terms and conditions and privacy policies at anytime, we do not notify customers of these changes. Please check our website for further details and updates.
This page was last updated on the 15th March 2021
Data Privacy
All information submitted on our website is kept on a secure database and is not shared with any other third party. By submitting your details you consent to being contacted by Soy Oi unless specifically deciding to opt out. We will not send you marketing via post and unless requested we will only send you information via email. At any point you are able to contact Soy Oi to opt out of receiving information.
Any information provided for personalised items will not be used for marketing purposes, and will be kept secure for our records only. All of our records are compliant with the GDPR and we regularly check and update our records to ensure data is kept up to date.
Purchases Online
When you make a purchase through our website your data is collected to ensure you receive the goods within the timescale indicated on the product description. Food items purchased cannot be cancelled. You will be liable to pay for the item. Food items are non refundable or returnable. Our letterbox chocolates and gift boxes are eligible for free postage and packaging, however our bespoke and special occasion treats are subject to delivery charge, all sweet treats products with free delivery are sent via Royal Mail 1st class. If you require another method of delivery then please contact us directly and we can sort this out. Our bespoke and special occasion are hand delivered by a member of the Soy Oi team, therefore incurring an additional charge.
Our items in collaboration with The Little Green Pigeon are sent from an external supplier therefore delivery times and terms and conditions may vary. Please click here to find out more. All new customers will be contacted via email when sweet treats are ordered, to confirm whether or not there are any allergens or intolerances we should be aware of. We cannot begin to prepare food for you until this email has been responded to. Therefore, we will endeavour to meet your order within the timescale mentioned but this is subject to your response to our email. All of our sweet treats are prepared in a kitchen that handles nuts, this is detailed on each page of our sweet treats orders. However, we do have a separate work station and separate utensils that we use when preparing food for allergy sufferers. All of out staff are food hygiene trained to a minimum of level 2. If you have any questions or queries about allergens or intolerances then please contact info@soyoi.co.uk or call 07368167848
Patron
Our patron scheme is run through the website www.patreon.com and you are advised to read their terms and conditions before subscribing. Soy Oi is not liable for how patreon.com uses your data, again customers are advised to read this information before entering into a purchase. Once you have completed a purchase, you agree to a monthly transaction leaving your designated bank account and being transferred to Soy Oi. Please note that a small amount of what you pay, goes towards our patreon subscription.
When you sign up to become a patron, you are agreeing to pay a monthly fee indicated on the package you choose. For any package that declares a physical reward in return the following applies; you must pay the patron monthly fee before the reward is sent out. If at any point the fee is not paid then the reward will not be sent. By choosing your selected package you are agreeing to financially support Soy Oi with a monthly contribution until you decide to cancel. You are within your rights to cancel the subscription at anytime by notifying www.patreon.com that you wish for this to be actioned. Soy Oi cannot cancel your subscription. It is your responsibility as a customer to inform Soy Oi of any dietary requirements or allergies via the message section when you purchase your patron package. If you do not then Soy Oi holds no responsibility for what you consume as part of their rewards package. Notifying Soy Oi of allergies or dietary requirements ensures that you receive products that are free from these allergens.
By signing up to become a patron of Soy Oi you agree to being contacted by Soy Oi via email with any news or promotions. You are able to cancel this contact at anytime by contacting Soy Oi directly or clicking the unsubscribe link at the bottom of emails. Soy Oi will never contact you through the post.
10% voucher
As a patron on the £8 level, you will receive a 10% discount voucher to use on any purchases made from our food van. This voucher can only be used by the patron whose name is visible on the voucher code. To be eligible for the discount, you must be a current paying patron on the £8 package. You must be the patron whose name is visible on the voucher. The voucher can be displayed on a phone or printed if you prefer. No tampering or copying of the voucher is permitted. Failure to comply with these terms and conditions may result in your rewards being revoked and your 10% voucher deemed invalid. If rewards are revoked Soy Oi cannot take liability for any further payments taken from www.patreon.com after this time. If your rewards are revoked then you will be notified by email of this change.
Loyalty scheme
Every customer who purchases sweet treats from Soy Oi will automatically be entered into the loyalty scheme. For every 6 orders of sweet treats we will send you a goodie box for FREE!
You can opt out of the scheme if you wish however if you do, no matter how many orders you place you will not be eligible for the free goodies.
Don't worry, by being part of the scheme this doesn't mean you will be subject to a constant stream of emails either. You may receive a monthly newsletter, but you are able to unsubscribe and this will not affect your loyalty scheme if you do so. For every order you place, printed on the enclosed seeded card will tell you how many purchases you have made from us and how many more you need to get your goodie box. You can also email us at info@soyoi.co.uk to find out your purchase history. Free goodies will vary from month to month.
Once you are eligible for a freebie (on your sixth order) we will contact you via email to let you know what your freebie is and it will be dispatched with your eligible order.
Any orders you have made previously will also be counted towards your loyalty scheme. Please note, in order to be eligible for the free box, all orders must be placed in the same name otherwise a new loyalty scheme will be generated if a different order name is used. You are still able to use a different recipient name if sending as s gift, by using the personalisation boxes on the order form. As mentioned under data privacy your submitted data will not be shared with a third party or any other business, it is purely held on a secure network for Soy Oi purposes. By purchasing from Soy Oi you are agreeing to be contacted via email unless you unsubscribe. Allergens and intolerances will be taken into consideration when preparing and sending free products.
Food van purchases
All food served on our van has allergens listed upon request, simply ask a member of our team for more information. All products are completely vegan and therefore no cross contamination can take place. However, items may contain nuts, again speak to a member of our team to discuss allergens and we will try our best to accommodate.
All food produced on the van has a paper trail from purchase so we know exactly where our food comes from. All staff are trained to a minimum level 2 in food hygiene and safety. A risk assessment has been carried out and is reviewed regularly, this is available upon request. We have also carried out a Covid-19 risk assessment this can be accessed here.
Website
Our website provider is Siteground.com and although we do not share data with third parties, each company and website provider has their own terms and conditions in regards to this. Our payment method is implemented through Squarespace.com and again you are advised to read their terms and conditions. Our website is updated regularly and cookies are implemented by Siteground.com you are able to opt out on the bottom of our homepage. If you would like to amend any of your personal details at anytime please contact Lisa at info@soyoi.co.uk
Christmas fayre - traders
By completing our enquiry form you consent for Soy Oi to contact you in regards to their business, unless you unsubscribe. All traders at the event must ONLY sell vegan products, any trader found to be selling anything otherwise may be asked to leave the event. You will be asked to complete a booking form, we cannot secure your booking without this. You will also be asked to provide public liability insurance and a risk assessment. The cost for a stall is £40 and this includes the use of 1 table and 2 chairs. You will be required to pay a minimum £20 deposit to secure your booking, with the remaining balance needing to be paid on or before the 1st September 2021. If we make any alterations to your booking such as venue or date change then you will be entitled to a full refund. However, if you wish to cancel the booking for any reason then we cannot issue a full refund, we will only refund anything over the £20 deposit, that you have paid. Before the event we will contact you with detailed instructions about the day, including table size etc. You must adhere to the guidelines set out by Soy Oi, to ensure a smooth day is had by all. If you have any disability requirements please let us know and we will do our best to accommodate these. The venue is completely wheelchair friendly with baby changing facilities and a disabled toilet. There will be numerous members of Soy Oi staff present on the day and if you have any queries or problems please approach them and they will assist you. We ask all traders to treat the venue with respect and courtesy and please take with them their own rubbish at the end of the day. You will be provided with eco-friendly rubbish bags by Soy Oi. There is car parking at the venue with no charge, and we ask you to be courteous with how you park your cars once you have unloaded. Traders will be given a time slot each to begin unloading, however this may run into someone else's time slot so we ask that you are patient with other traders and work together to ensure we all get along, there is ample room for us all. You will be given an allocated table and this cannot be changed. We ask that you contact Soy Oi to discuss any specific business needs you have prior to the event as we may not be able to accommodate these on the day.
Terms & Conditions continued
By purchasing a product from our website you are entering into a contract to pay for the chosen product. Food items cannot be returned, refunded or exchanged. By completing a purchase of food through our website you agree that you have read the ingredients and allergens list on the website and that you are happy to proceed with purchase. If you have any queries about allergens then we strongly advise you contact Soy Oi to discuss these before purchase, as once it has been made you cannot cancel the transaction Items purchased through Little Green Pigeon are subject to their own terms and conditions.
Any food purchased on our van is non refundable or returnable. By purchasing an item you agree that you are happy to consume the product. Any allergies should be discussed prior to money being exchanged.
Vegan Directory
By applying to be a member of our directory you are consenting to Soy Oi storing your information and any images provided. You agree to a page being created on your behalf detailing the specifics you have provided on the form. Upon completion of the form you will be asked to consent to Soy Oi using your information for the vegan directory purpose. We may also use your images provided to promote your business on social media, and by submitting the application form you consent to us doing so. If at any point you would like your data removed from the directory then you can make this request via email to info@soyoi.co.uk or if you would like to remain on the directory but not have your images used to promote on social media then you can contact us via the same email address. The page for your business is owned by Soy Oi and we reserve the right to remove your business at any moment, we will inform you if this is the case. We do not tolerate explicit or offensive images and text and these will not be published onto our website. By submitting the application form you are also agreeing that your business is vegan and/or offers vegan options to consumers. We do not advertise animal based products and any products found to be containing these will result in the business being removed from the directory.
Competitions
Any competition promoted or run by Soy Oi are not endorsed by any other company or social media domain. Entrants are advised to read the instructions of the competition carefully before they enter. You are allowed to enter a competition multiple times, unless the competition rules state otherwise. Each competition run will have its own terms and conditions that will be listed below. You will be required to provide your personal details to Soy Oi in order to be eligible to win. There are no returns, refunds or cash exchanges available with prizes, however you are able to decline receipt. Soy Oi will use your first name and surname to promote the winners of competitions, if you would not like them to do so please inform a member of the team when you are notified of winning. By entering a competition run by Soy Oi you are agreeing to be contacted in regards to promotional purposes until you unsubscribe.
Hear them roar community project
By submitting work to Soy Oi you are agreeing to give them permission to publish your work. Either on their website, or in their newsletter. You are also consenting to be contacted by Soy Oi in regards to marketing and news. You are able to unsubscribe from this at anytime via the link at the bottom of the emails or by contacting info@soyoi.co.uk
Unsubscribing will not affect your work being published. When you submit work you are agreeing that it is your own and original. We will not accept copies of other people's work and if your work is found to not be your own or original then we will remove it from published pages immediately. You will then be informed via email of the removal of your work. You are responsible in letting us know if your work has previously been published elsewhere. This will not affect publication by Soy Oi but we do need to know where and when it was published so we can credit the publication. If, after publication by Soy Oi, your work becomes published elsewhere then you must make them aware of the publication on our site. You must also make us aware so we can add accreditation to your work. Soy Oi will hold your data on file and are able to publish your work at any chosen time, regardless of how far into the future this may be. At anytime you are able to withdraw your work and to do so you must give us 7 days notice via info@soyoi.co.uk
If any suggested edits are done to your work then consent will be gained from you before publication. Artists are not limited to an amount of submissions however we cannot guarantee that all work will be published. Before work is published then you will be contacted to complete a consent form, failure to complete this will result in your work remaining unpublished. We do also ask for a bio about you, if you do not wish to participate in this then please inform a member of a our team and we will not publish your bio. Any enquiries about your work will initially come through Soy Oi who will then forward requests/messages to the email address provided by you. It is then your responsibility and choice as to whether or not you respond. The person contacting us will be informed that the request has been forwarded after which Soy Oi holds no responsibility in regards to correspondence between you and the enquirer.
Any short stories submitted that exceed 500 words (not including titles) will not be published. You will be informed if this is the case and you will be given the option to re-submit the work meeting the criteria.
Before work is published you will be asked to complete a consent form. Work cannot be published without the completion of this.
Contacting us
If you have any queries you would like to discuss then you can contact us by clicking here
A member of our team will respond to your queries within three to five working days.
Updates
Consumers will not be notified of updates to our terms and conditions, it is the responsibility of you the customer to read through our terms and conditions. By making a payment you are entering into a contract with Soy Oi and are agreeing to our terms and conditions. It is the responsibility of you the customer to read the terms and conditions in full before a purchase is made. If you have any questions or queries before a purchase please speak to Lisa at info@soyoi.co.uk
Soy Oi reserve the right to change the terms and conditions and privacy policies at anytime, we do not notify customers of these changes. Please check our website for further details and updates.
This page was last updated on the 15th March 2021
